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Frustration Among Bank Of Africa Clients Grows Over Shoddy Digital Services

A section of clients who do business with Bank of Africa (BOA) continue to express their frustrations over the financial institution’s delayed digital service.

According to reports, the bank is grappling with implementing smooth operations in the digital space, something that has seen clients miss out on withdrawing their hard-earned cash when they need it.

This publication has learnt that it took the bank close to five months to introduce what they called ‘new ATM cards.’

In addition to the delayed ATMs, the bank’s mobile wallet service that allows clients to make transactions at their pleasure, has either been down in the past two months or on and off.

“You have the wast (sic) service in all banks your ATMs are never reliable they are ever off and on come to branches like freedomcity ndeeba you can’t pick adime on those analog machines ever one ward #timeout
In fact fake services in your bank,” a client posted on social media.

“My mobile wallet blocked and went to two of ur branches Namasuba and Jinja that same day but was told people who work on that are not around..was so disappointed to be honest,” a one Byekwaso said on the bank’s Facebook page.

Efforts to get a comment from the bank were futile as our queries were unanswered at the time of publishing this story.

When we contacted the bank through their Facebook page, however, a respondent told us with confidence that the Mobile Wallet was working but the system is down.

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