MTN Uganda Limited has confirmed that confidential information of Justine Bagyenda’s Mobile Money transcation records leaked to the public.
Bagyenda is a former Executive Director Supervision at Bank of Uganda.
Recently Bagyenda’s MTN Mobile Money transactions records leaked, indicating that she had transacted over Shs500m in a period of three years, a thing that raised questions about the source of the money.
In a press statement, MTN says the staff who leaked the info is facing prosecution, adding that all confidential customer information is handled and protected with the highest duty of care and integrity, in accordance with established laws, processes and procedures.
“We however wish to clarify that the alleged incident of breach of confidentiality has been exclusively investigated internally. The allegations of abuse and unlawful disclosure of confidential information relate to Mobile Money transaction records of MS. Justine Bagyenda,” MTN statement reads in part.
It adds: “The internal investigation found some staff acted outside of established processes and procedures of handling confidential customer information. The errant staff have since been handed over to the relevant authorities and are facing criminal prosecution for their individual actions.”
MTN concludes by unreservedly apologizing to Bagyenda for the inconvenience the incident may have caused her.