Centenary Bank head offices at Mapera House, Kampala
Centenary Bank has revealed details of a fraud case where a client’s money was withdrawn off her account without her knowledge and authorization.
The matter made rounds on Tuesday with a supposedly client claiming that her money in excess of Shs100m was withdrawn from her account without her knowledge
In a statement on Wednesday, the Bank explained that “there was connivance between a fraudster and one of our staff to make a PIN reset which enabled transactions at agents where funds were withdrawn.”
“The staff has been taken for disciplinary action in line with our zero tolerance to fraud policy,” the Bank added.
According to the Bank, the case has been reported to the police who are handling the fraudster as well.
In the meantime, the Bank has immediately refunded the client “as other means are being sought to recover the funds.”
“We continue encouraging all our clients who may notice suspicious transactions on their accounts or suspicious messages sent to their phones to immediately report to the bank for verification,” the Bank said, reiterating its obligation to ensure safety of funds of “our customers and zero tolerance to fraud.”
