In line with KCB Bank Uganda’s strategy to focus on digital channels and the onset of agency banking, the bank has merged its Kikuubo and Ben Kiwanuka Street branches. This is expected to cut the bank’s operational costs.
The merger, according to Joram Kiarie, the Managing Director KCB Bank Uganda is aimed at optimizing existing branch networks as the bank rolls out agency banking to serve its customers better.
The bank has sent alerts to customers explaining the merger while informing them that they will get the same world class service that they have been used to at Ben Kiwanuka branch.
“We are piloting agency banking and will soon roll it out across the country, this will extend our network and services even closer to our customers,” noted Kiaire.
Digital channels and agency banking are beginning to take root in the local financial sector which has led to local banks closing or merging some of their branches.