CMC Country Manager, Mark Davidson at the launch of the Ford Raptor recently
The Cooper Motor Corporation (CMC), the authorised dealer of Ford, Mazda, Suzuki, New Holland tractors and Eicher trucks and buses is set to open more than 10 service centres nationwide.
CMC Service Manager, Samuel Ssenvuumo says the facilities are expected to boost customer experience by providing timely and high-quality aftersales support.
“CMC is dedicated to being the reliable new vehicle dealer in regard to the provision of quality car brands and aftersales services at affordable rates,” Ssenvuumo said.
He explained that the new service centres will be located in Fort Portal, Masindi, Hoima, Masaka, Mbarara, Lira, Arua, Gulu, Kasese, Iganga and Mbale.
According to CMC Country Manager, Mark Davidson, the new service centres indicate heightened investment in the ever demanding and competitive new vehicles industry where quality and wide aftersales network are critical in winning customer confidence.
“The service centres will be well equipped with the tools and machinery required for the best service. All the spares for CMC vehicle brands will also be available,” Davidson notes.
For years, CMC has evolved to turn around service delivery to all her clients. CMC offers sales, service and spares support to all customers. Urban customers, with increasing regularity, are demanding an improvement in services offered by automobile companies. Companies themselves are aware of this changing trend, with a consumers’ loyalty proportionate to the quality of after-sales service.
“We have continually reinvented ourselves. We see ourselves in the business of building long term relationships and brand loyalty. The important thing to us is to keep looking at external changes in the marketplace and responding to these changes appropriately while continuing to retain our values, which have been our beacon over the years,” Ivan Kato, the acting Marketing Coordinator said.
