Barclays Bank Uganda has confirmed leakage of Justine Bagyenda’s account details, saying that it regrets the unlawful act. This is after account details of former Bank of Uganda Executive Director in charge of Supervision leaked to the media, exposing her wealth and weaknesses in banks where she has accounts.
In a press statement, Barclays says it takes ‘customer confidentiality very seriously’.
“In line with Financial Institutions Act, our fiduciary responsibilities and internal company policies, protecting our customers’ personal data is an utmost priority for us as an organisation,” the Bank said in a statement.
It added: “The Bank regrets the unlawful act leading to the disclosure of our said customer’s information in the media and sincerely apologises to Mrs. Justine Bagyenda for the inconvenience this regrettable may have caused.”
It is worth noting that Diamond Trust Bank also recently confirmed leakage of Bagyenda’s account details and apologised to her.
Business Focus recently ran a story about Bagyenda’s account details under the headline: GOLDEN WOMAN: Bagyenda’s Secret Multibillion Bank Accounts Leak.
Barclays says where there are alleged cases of customer information breach, it has in place internal procedures to ensure that they are thoroughly investigated and conclusively dealt with.
“Accordingly, disciplinary action is being taken against the employee responsible for unauthorised access to her accounts in line with the law and policies,” the Bank says.