Uganda Baati Limited, a trusted building solutions provider has set out on regional trainings, targeting fundis, with the aim to equip them with the current market trends and knowledge that will enable them offer value to their customers during construction.
These trainings, which target over 2,500 fundis across the country, are part of the company’s ongoing initiative to educate, support, and equip fundis with knowledge whilst offering customers tailored construction needs with the current market trends.
During the training session in Bulindo, Patrick Katende, the Head of Service Centers at Uganda Baati Limited commended the fundis for their dedication to ensuring high-quality service, emphasizing the importance of these sessions in equipping fundis with the necessary skills they need to offer customer satisfaction.
“Fundis interact directly with customers, helping them make decisions in selecting products to use during the construction phase. Sessions like these, bring them up to update the latest products, insights, knowledge and market trends enabling them to grow, succeed, and deliver exceptional service whilst developing the housing landscape in their different regions,” he said.
“During the training engagements, we focus on disseminating roofing solutions, and after-sales support processes. We also encourage the fundis to exchange insights about the challenges faced in the field and share feedback on customer preferences. This then enables us curate building solutions skewed towards the customers’ needs,” Katende said.
“Previously my customers used to import roof sheets from South Africa for their houses. This caused a delay in my work. From the time I introduced them to quality products from Uganda Baati, and others made from Uganda, they have since switched with ease and my work is made easier and faster,” Daniel Serunkuma, a fundi based in Kira commented.
“With building projects continuing through the year-end, we understand the need to keep these professionals equipped and motivated. We place great trust in this network of professionals and recommends them with confidence whenever customers require expert assistance. So far we have conducted these trainings in Hoima, Fort Portal, Mbarara and other showrooms across Kampala. We are set to continue with additional engagements in other locations such as Gulu, Arua, and Masaka,” Katende remarked.
