Following a video widely shared on social media by Henry Bukenya, our customer, an Airtel money user alleging fraud and loss of his money, details show that Bukenya lost his phone, and his PIN, known only to him, was used to withdraw money from his Airtel Money account.
The matter was reported to Airtel on November 10, 2021.
According to Airtel, “We immediately BLOCKED the line. Unfortunately, due to connivance, Mr. Bukenya lost some money.”
“The matter was fully investigated, and appropriate compensation was made to Mr Bukenya for the loss attributable to Airtel. On 18th February 2022, Mr. Bukenya acknowledged receipt of the same, and the matter was closed,” Airtel said in a statement yesterday.
The telcom company says further that the connivance was reported to police and appropriate action taken on the person involved.
“The details were also reported to the sector regulator, Bank of Uganda,” Airtel added, reassuring “customers that The Airtel Money Platform security remains our top priority and shall be kept as such.”
“We urge all our customers to NEVER share their PINs with anyone,” noted Airtel.
