dfcu bank Chief of Business & Executive Director, William Sekabembe has revealed that banks that will not invest in technology are set to become obsolete.
“Our commitment is to invest in technology. If banks don’t invest in technology, they will become irrelevant,” Sekabembe said, adding: “We are enhancing our technology to improve customer experience.”
He made the remarks on Wednesday at the bank’s head offices in Nakasero during the launch of the revamped e-Banking platform called dfcu QuickBanking that is faster, safer and simpler.
The e-banking platform first introduced in 2011 has been enhanced to deliver a convenient and seamless experience for dfcu customers using Feature phones, Smartphones and the internet.
Quoting the 2017 research by Financial Sector Deepening that indicated that 58% of Uganda’s adult population is unbanked, Sekabembe said the only way to have them banked is through technology.
“They (the 58% unbaked population) are unbanked not because they want but they don’t have access to financial services. We need to take services to the people especially in rural areas,” he said, adding that dfcu bank will soon introduce agency banking.
“The cost of lending and doing business will reduce by [banks] investing more in technology
Speaking at the launch, Denis Kibukamusoke, dfcu bank Head of Consumer Banking reiterated the Bank’s commitment to improving customer experience across all touch points.
“We have enhanced our e-Banking platform to provide a great User Experience and ensure an enriched Customer experience for our Retail and Corporate Customers,” Kibukamusoke said.
He added: “dfcu QuickBanking is Omni-Channel providing multiple ways for customers to transact through USSD for feature phone users, Online and App for Smart phone users. But more importantly, our new platform is about delivering a seamless and consistent e-Banking experience that focuses less on transactions and more on the customer experience.”
Lloyd Jonathan Busuulwa, the Head of E-Banking at dfcu said dfcu QuickBanking will enable customers track and manage their account activity; carry out multiple transactions and stay in total control of their bank accounts wherever, whenever across a range of devices including mobile phones, tablets and computers without needing to visit the bank.
He added that customers can access QuickBanking through USSD, online and dfcu QuickApp which can be downloaded free on both the Google Play and App Store.
“As technology continuously changes the way we live, banking is also changing. Our customers are more concerned about how they use their time and therefore how banking can be more convenient, faster, safer and simpler. dfcu QuickBanking will deliver exactly that,” Kibukamusoke added.
During the press announcement, members of the media and other guests were treated to a live demonstration of the functionality of the dfcu QuickBanking platform which promises customers a life uninterrupted by Banking.
