By Patricia Kiconco Customer expectations keep shifting faster than most brands can update their playbooks. As the year gets underway, the theme of last year’s Customer Service Month, “Mission: Possible,” still speaks directly to that reality. It reminds every organisation that the work never stops, the standard keeps rising, and
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A photo depicting money laundering/ Courtesy photo Uganda’s Financial Intelligence Authority (FIA) is seeking additional UGX10Bn to prepare the country for an evaluation exercise into steps it has so far taken to protect the financial sector from being used as a conduit for money laundering and terrorism financing. Samuel Were
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Israel Arinaitwe, Head of Personal Banking at Stanbic Bank Uganda As the month of January draws to a close to the end, Ugandans have been urged to prioritise saving if they are to achieve their aspirations and long-term financial goals. The call was made by Israel Arinaitwe, Head of Personal
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Coca-Cola Beverages Uganda (CCBU), a company in the Coca-Cola Beverages Africa (CCBA) group, has announced its recognition as a Top Employer for 2026 by the Top Employers Institute. It joins six other countries in the CCBA footprint in this elite group. CCBA has also been certified as a Top Employer
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Namirembe Bitamazire Before the Ministry of Education came under the stewardship of Janet Museveni, there was Geraldine Namirembe Bitamazire — a long-serving education minister fondly christened “Maama UPE” for her pivotal role in ushering in Universal Primary Education (UPE), a policy that opened school doors to millions of Ugandan children.
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NODE CEO, Ian Rumanyika (L) and USEA President, Blessing Immaculate Owomugisha after signing the MoU Node Group and the U.S. Exchange Alumni Network Uganda (USEA) have officially signed a high-impact public relations partnership aimed at promoting leadership, civic engagement, entrepreneurship, and educational excellence across Uganda. USEA is a national network
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George Arodi, the Uganda Baati Chief Executive Officer Uganda Baati has marked a significant milestone as its Chief Executive Officer, George Arodi, completes nine years at the helm of the company, a tenure characterised by growth, innovation and a deep commitment to national development. Since assuming office, Arodi has steered
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Henry Musasizi, the Minister of State for Finance The Ministry of Finance has revealed that in the coming 2026/27 national budget, Uganda’s economic growth strategy will focus on the reduction of poverty, creating more jobs and enhancing the management of minerals. The details are contained in the National Budget Framework
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The Petitioners at the Civil Division of High Court in Kampala Human rights advocates have filed a petition in court challenging the move by the Uganda Communications Commission (UCC) to shut down the internet ahead of the 15th January 2026 presidential and parliamentary elections. The petitioners, Michael Aboneka and Raymond
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There’s minimal traffic on most Kampala roads. A strong security presence remains visible across Kampala as parts of the business community gradually resume operations following Uganda’s general elections. The city was largely deserted on Thursday as Ugandans went to the polls to elect a president and members of parliament. The
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