I&M Bank CEO Robin Bairstow (4R) is joined by other staff during the launch of the Express Go Digital Account.
On Thursday November 7, 2024, I&M Bank Uganda unveiled its latest innovation in digital banking; the I&M digital account, named Express Go.
The Express Go Digital Account was announced at a press conference held at the bank’s headquarters at Kingdom Kampala.
The Express Go account that is exclusively available on the I&M On-The-Go App, is designed to redefine affordable, convenient, customer-focused banking, with free bank-to-wallet transfers.
Speaking at the launch, I&M Bank CEO Robin Bairstow, highlighted the bank’s commitment to enhancing customers’ banking experience by offering easier, more secure, and affordable banking solutions.
“We understand that today’s customer expects seamless, convenient, on-the-go solutions, that don’t burden them with unnecessary fees. Express Go Digital Account offers exactly that. This account will offer free bank-to-wallet transfers, making it easy to transfer funds to your mobile wallet at no cost,” Bairstow stated.
Alvin Musinguzi, the I&M Bank Head of e-Banking, took the media through a live demonstration of the convenience and ease of accessing the Express Go account.
He explained that to open the account, one needs to visit the Play Store or Google Play option on their mobile phone, and download the I&M On-The-Go app, then select the ‘Open Account’ option, and follow the prompts.
“All someone needs to open the account is their National Identity card details, a photo (in this case, a selfie), and a minimum opening deposit of Shs 10,000. The Express Go account is incredibly easy to open, with no complicated procedures. There are no fees for bank-to-wallet transfers, making it even more convenient for our customers,” said Musinguzi.
Musinguzi took the media through the steps of opening the Express Go account, and the first journalist to successfully complete the process was rewarded Shs 500,000.
Sam Ntulume, the Executive Director and Chief Operating Officer of I&M Bank, emphasized that while the Express Go account is designed to prioritize customer convenience and affordable banking, it also plays a crucial role in the bank’s environmental sustainability efforts.
“We are committed to reducing our environmental impact,” Ntulume explained. “By promoting digital banking, through products like the Express Go, we aim to minimize the use of paper, hence reducing the need for physical documents and paperwork. This not only makes banking more efficient and accessible, but also supports our organization’s broader efforts to contribute to environmental conservation,” he added.
Joseph Biryahwaho, I&M Bank’s Head of Risk, assured the bank’s customers and the public about the security and reliability of the I&M On-The-Go app, home of Express Go.
“At I&M Bank, we take security of our customer’s funds very seriously, and we are confident in the robust security measures embedded within the I&M On-The-Go app, which is the mother platform of the Express Go account,” said Biryahwaho.
Annette Nakiyaga, Head of Marketing and Corporate Communications I&M Bank noted that the bank is committed to providing innovative, customer-centric solutions that make banking easier and more accessible for everyone.
“The launch of Express Go is part of I&M Bank’s broader strategy to lead in digital banking. We are continuously investing in technology to ensure our customers receive cutting-edge solutions that make banking easier, affordale and more secure,” Nakiyaga stated.
The Express Go Digital Account is operational and can be accessed on the I&M On-The-Go app.
